12+

Device Models

20+

Cartridge Options

30+

Countries Served

3 Years

Device Warranty

Made for Your Skincare Routine

At-Home Convenience


Designed to fit easily into your personal skincare routine.

Flexible Cartridge Options


Choose from different cartridge options for your preferred routine.

Simple Comfortable Design


A practical design made for easy handling and everyday use.

BioPen Q2 Specifications


About Dr. Pen

Model: BioPen Q2
Handle material: ABS
Color: White and silver
Needle adjustment: 0–1.5 mm
Compatible cartridges: BioPen Q2 9-pin, 14-pin and 25-pin cartridges
Base: Inductive base with automatic pause and resume
EMS microcurrent: 3 levels
LED light: Red and blue

Battery

Battery: Built-in rechargeable battery
Battery capacity: 700 mAh
Power mode: Wireless

Speeds

Speed settings: 5 adjustable levels
Control: Smart touchscreen interface
EMS intensity: 3 adjustable levels

Included in the Box

  • 1 × BioPen Q2

  • 1 × USB Charging Cable

  • 1 × Wall Charger

  • 1 × BioPen Q2 Inductive Base

  • 1 × User Manual

Before&After

See how our customers achieve smoother, clearer skin with official Dr. Pen devices.

Real customer results from a consistent skincare routine.
  • Reduced fine lines & wrinkles
  • Visibly boosted skin elasticity
  • Smoother, plumper look
Before After

Support smoother-looking skin with a consistent at-home routine.

Designed to help refine the look of texture and uneven tone over time.
  • Refined-looking texture
  • More even-looking tone
  • Confident-looking skin
Before After

Reveal a brighter, more even-looking complexion.

Make every step count with trusted microneedling technology from Dr. Pen.
  • Brighter-looking skin
  • More even-looking tone
  • A radiant-looking glow
Before After

Bring out a smoother, fresher-looking glow.

Simple at-home care to help you stay consistent with your skin goals.
  • Smoother-looking texture
  • Fresh-looking radiance
  • A confident routine
Before After

FAQs

For more details, see our Shipping Policy, Refund Policy, and Warranty Policy.

Where do you ship?

We ship to selected countries and regions. Available shipping options and costs will be shown at checkout.

How long does delivery take?

Order processing: Orders are usually processed within 2–3 business days after payment is confirmed. Processing may take longer during promotions, holidays, or periods of high order volume.

Delivery after shipment: Delivery typically takes approximately 7–10 business days after your order has shipped, depending on your destination and local delivery conditions. This is in addition to the order processing time. Delivery times are estimates and are not guaranteed.

We will email your tracking information once your order has shipped. See our Shipping Policy for full details.

What is your return policy?

You may request an eligible change-of-mind return within 30 days of delivery. Items must be unused, unopened, in their original packaging, complete with all accessories and documentation, and in resalable condition.

Opened or used cartridges cannot be returned for hygiene and safety reasons. Please contact us for approval before sending any item back.

If your order arrives damaged, defective, incorrect, or incomplete, contact us for help. See our Refund Policy for full conditions and return shipping costs.

Is a warranty included?

Yes. Our products include warranty support. The warranty period and coverage may vary by product, so please check your order information or contact us for details.

How can I contact customer support?

You can contact us at info@drpenofficialshop.com. Our support team will respond as soon as possible during business hours.

Do you sell replacement cartridges?

Yes. We offer replacement cartridges and accessory options. Please make sure to choose cartridges compatible with your device.

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