Support at Every Step
Whether you are choosing your first Dr. Pen, checking cartridge compatibility, or looking for help with an existing order, you can find the information you need below.
If you are still unsure, contact our support team before placing your order. We are happy to help you make a more informed choice.
Before You Order
Compare Devices
Compare Dr. Pen models and find the device that fits your preferences and routine.
Check Compatibility
Find the correct replacement cartridge for your exact Dr. Pen model.
Read the Safety Guide
Learn about cartridge safety, preparation, use, and aftercare before getting started.
After You Order
Order Status
Need an update on your order? Have your order number ready and contact our support team for assistance.
Shipping Information
Learn about order processing, delivery times, shipping methods, and possible delays.
Returns and Refunds
Review the conditions and steps for requesting a return or refund.
Warranty Support
Find information about warranty coverage and how to contact us about a product issue.
Need Help With Your Order?
When contacting us, please include as much information as possible so we can assist you faster.
• Order number
• Email address used at checkout
• Device model
• Cartridge model, if applicable
• A clear photo of the product label or packaging
• A short description of your question or concern
Before Contacting Us
To help us locate your order quickly, please use the same email address that you used at checkout and include your order number whenever possible.
If your question is about cartridge compatibility, please include the exact model name shown on your device or product packaging.
Customer Care Questions
How can I check my order status?
Please check your order confirmation and shipping confirmation emails first. If you need further assistance, contact our support team with your order number.
What information should I include when contacting support?
Please include your order number, checkout email address, device model, and a clear description of your question. Photos of the product label or packaging may also help us assist you more efficiently.
How do I choose the correct cartridge?
First identify your exact Dr. Pen model, then use our Cartridge Compatibility Guide. Do not choose a cartridge based only on appearance.
Where can I find shipping information?
Please visit our Shipping Policy page for information about order processing, delivery times, shipping methods, and possible delays.
How do I request a return or refund?
Please review our Refund and Returns Policy before contacting us. If your request meets the policy requirements, contact our support team with your order number.
How can I request warranty support?
Please review our Warranty Policy and contact us with your order number, product model, and a description of the issue. Photos or videos may be helpful when reviewing a product problem.