Warranty Coverage Timeline

At the Time of Purchase

Your warranty begins on the date your order is delivered or the date shown on your original proof of purchase.

Within [30] Days

Register your device to activate your warranty and receive product support.

[Optional: Customers who register within 30 days may receive an additional [1] year of extended warranty coverage.]

Within the First [90] Days

If your device has a confirmed manufacturing defect, we may provide a replacement device subject to claim approval.

During the Warranty Period

We may repair the device, replace defective components, or provide a replacement product at our discretion.

What Is Covered

This warranty covers defects caused by materials or workmanship under normal and intended use, including:

• Manufacturing defects in the device
• Internal component failure
• Motor or operating failure caused by a product defect
• Charging or power issues caused by defective components
• Other defects confirmed by our technical support team

This warranty applies only to the main device unless otherwise stated.

What Is Not Covered

This warranty does not cover damage or problems caused by:

• Accidental drops, impact, or physical damage
• Misuse, abuse, or improper operation
• Water, serum, or liquid damage
• Unauthorized repair, modification, or disassembly
• Use of incompatible chargers, adapters, or accessories
• Failure to follow the product manual or care instructions
• Normal wear and tear
• Normal battery degradation over time
• Disposable needle cartridges and other consumable parts
• Cosmetic damage that does not affect product performance
• Products purchased from unauthorized sellers
• Second-hand or previously owned products
• Loss or theft of the product

How to Make a Warranty Claim

Step 1 — Contact Our Support Team

Email us at:

[SUPPORT EMAIL]

Please use “Warranty Claim” as the subject line.

Step 2 — Provide Your Information

Include the following details:

• Full name
• Order number
• Purchase date
• Product name and model
• Description of the issue
• Photos or a short video showing the problem
• Proof of purchase, if required

Step 3 — Receive Your Solution

Our support team will review your request and may ask for additional information or troubleshooting steps.

If your claim is approved, we will provide further instructions regarding repair, replacement, or product return.

Before Contacting Us

To help us resolve your issue faster, please check the following:

• The device is fully charged.
• The original or compatible charger is being used.
• The cartridge has been installed correctly.
• The device has been cleaned and stored according to the instructions.
• The issue still occurs after restarting the device.
• You have prepared your order number and a short video of the issue.

Important Warranty Terms

This warranty is available only to the original purchaser and is not transferable.

Products purchased from unauthorized sellers, third-party marketplaces, or unauthorized websites may not be eligible for warranty service.

We may request proof of purchase before approving a warranty claim. We may also require the defective product to be returned for inspection.

The final warranty solution will be determined after reviewing the product condition, purchase information, and reported issue.

This warranty does not affect any consumer rights or legal guarantees that cannot be excluded under applicable law.