Shipping Policy
We offer worldwide shipping to customers in eligible destinations. Most orders are shipped using standard delivery service.
Order Processing
Orders are usually processed within 1–2 business days after payment has been confirmed.
During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been prepared for shipment, it will be handed over to the applicable shipping carrier.
Estimated Delivery Time
After an order has been shipped, delivery typically takes approximately 7–10 business days, depending on the destination and local delivery conditions.
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Standard shipping is included at no additional charge for all orders.
If additional shipping charges apply to a special shipping method or destination, the applicable cost will be displayed during checkout before you complete your purchase.
Shipping Destinations
We offer shipping to customers worldwide.
Shipping availability may vary depending on the destination and the products included in the order.
If shipping is not available for your selected destination, this information will be shown during checkout.
Tracking Information
Once your order has shipped, we will send a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to become active.
You can use the tracking number provided in the email to follow the progress of your shipment through the carrier’s website.
If you do not receive your shipping confirmation email, please check your spam or junk mail folder before contacting us.
Address Changes and Order Information
Please make sure that your name, shipping address, email address, and other order information are complete and accurate before completing your purchase.
We do not support changes to the shipping address after an order has been placed.
If you need to use a different shipping address, please cancel the original order and place a new order with the correct address.
Please contact us as soon as possible if you need assistance with order cancellation.
Delivery Delays
Estimated delivery times may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation interruptions, incorrect address information, or other unexpected events.
If your order is delayed, please first check the tracking information provided by the shipping carrier.
We will make reasonable efforts to assist with shipping-related issues, but we cannot guarantee delivery times affected by circumstances beyond our control.
Lost, Missing, or Delivered Packages
If your tracking information shows that a package has been delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier for assistance.
You may also contact us at info@drpenofficialshop.com with your order number and tracking information.
Please ensure that your shipping address is accurate and that the delivery location is reasonably secure.
Damaged Packages
If your package arrives damaged, please contact us within 24 hours of delivery at info@drpenofficialshop.com.
Please include the following information:
- Your order number;
- A description of the damage;
- Clear photographs of the shipping package;
- Clear photographs of the damaged product;
- Photographs of the shipping label, if available.
Please keep the original packaging and all shipping materials until the issue has been reviewed.
After reviewing the information, our support team will advise you on the available next steps.
Returns and Refunds
For information about return eligibility, refund requests, replacement requests, and related procedures, please review our Refund & Returns Policy.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: info@drpenofficialshop.com
Please include your order number whenever possible so that we can assist you more efficiently.