Privacy Policy
Dr. Pen Official Shop is an official online sales channel for Dr. Pen products. We operate this website and use Shopify to provide our online store, payment, order processing, customer support, and related services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, subscribe to communications, or otherwise interact with our services.
For privacy questions or requests, contact us at info@drpenofficialshop.com.
Information We Collect
Depending on how you interact with our website, we may collect contact information such as your name, email address, shipping address, billing address, and telephone number; order and transaction information such as products purchased, payment status, returns, refunds, and support records; account information; device and browsing information such as your IP address, browser type, device type, time zone, pages viewed, and referring website; and communications or content you voluntarily provide, including support requests, reviews, and product-related images or information.
Payment information is processed by third-party payment providers. We generally do not store complete payment card numbers on our own systems.
How We Collect Information
- Directly from you when you order, create an account, contact us, subscribe, or submit information;
- Automatically through cookies, pixels, tags, and similar technologies;
- From Shopify and other service providers that support our store;
- From marketing, advertising, analytics, social media, or other business partners where permitted by law.
How We Use Your Information
We may use personal information to process and support orders; process payments, refunds, returns, exchanges, and warranty requests; communicate about orders, products, accounts, and customer service; improve our website, products, services, and shopping experience; detect and prevent fraud or security incidents; send marketing communications where permitted; measure website performance; and comply with applicable laws and legal requests.
Cookies and Similar Technologies
We use Shopify cookies and similar technologies to keep the website operating, remember preferences, understand website performance, and support marketing measurement. Depending on your consent and interactions with our website, we may use Microsoft Clarity for experience analytics, Meta Pixel for advertising measurement, and Loox to display and manage customer reviews.
You may manage cookies through your browser settings or through the cookie consent tools displayed on our website. Disabling certain cookies may affect some website functionality.
How We Share Information
We may share personal information with Shopify; payment processors; shipping, delivery, fulfillment, and logistics providers; website hosting, analytics, and performance providers; customer support and communication providers; email marketing and advertising providers; and professional advisers, regulators, law enforcement, or other parties where required by law.
Some privacy laws may define certain advertising or analytics activities as “sharing” or “selling” personal information. Where applicable, you may have the right to opt out of those activities.
Shopify and Our Online Store
Our online store is powered by Shopify. Shopify processes personal information to provide hosting, checkout, payment, security, analytics, and other services that support our store. Information submitted through our website may be processed by Shopify and other providers in countries outside your own, subject to their applicable privacy policies and terms.
International Data Transfers
Because we serve customers internationally, personal information may be transferred to, stored in, or processed in countries outside the country where you live. Where required by applicable law, we use appropriate safeguards for international transfers.
Your Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to access, correct, delete, restrict, or receive a copy of your personal information; withdraw consent for marketing communications; object to certain processing; and opt out of targeted advertising or certain data-sharing activities.
You may unsubscribe from promotional emails using the unsubscribe link in those emails. Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary. To submit a privacy request, contact info@drpenofficialshop.com. We may need to verify your identity before completing a request.
Children’s Privacy
Our website is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can review and delete it where required.
Third-Party Links
Our website may contain links to third-party websites, social media platforms, or other services. We are not responsible for the privacy, security, or content of third-party websites. Please review their privacy policies before providing personal information.
Data Retention and Security
We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, accounting, legal, tax, fraud prevention, and dispute resolution requirements. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, business practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page.
Contact Us
Dr. Pen Official Shop
Email: info@drpenofficialshop.com
For the purposes of applicable data protection laws, the entity operating Dr. Pen Official Shop may act as the data controller of your personal information.